We are excited to announce a new workflow for merchants to process customer requests. This new update will allow merchants to easily manage customer requests, providing a streamlined experience for both parties. With this new workflow, merchants can quickly view and approve exchange & return requests, as well as manage their inventory in real-time.
We have heard from many merchants that managing customer requests which have multiple items has been a challenging process. With this new workflow, we hope to simplify this process and provide a better experience for our merchants.
Definitions:
Before we take a look at what is new, let’s quickly go through some definitions.
<aside> 📌 Note for Merchants: These changes will only affect the Admin flow. If you use our store or warehouse portals, they will still function as earlier. If you have multiple users with selective permissions such as warehouse or store, you will still be on the old workflow for managing customer exchange requests. We are working on incorporating this feature for all users and will update you as soon as it becomes available.
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You can watch our video guide for this feature here
Let’s take a look at the new and improved requests table.
In this table, the line items are grouped according to the requests that they are a part of. You will see requests here, along with some information about the request, and the quick actions you can take based on the request’s current status.
<aside> 📌 A request’s status is the same as the line item status that is at the earliest stage of processing. For example, if there is a request consisting of three line items, and the following are their statuses:
So, in the above case, the request status will say Awaiting refund approval.
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