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💡 System Overview, Purpose and Scope
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ShipHero is WMS software which enables easier shipping for e-commerce brands and 3PLs. ShipHero is a SAAS product.
For example, whenever a new order is placed on any online store, that item has to be shipped to the shopper which can be done either by merchant directly (in this case, the merchant will need to maintain their inventory at their own location, hire staff, etc. which is a big burden) or merchants can outsource their warehouse operations to one of the agencies (like Sauceda Industries - a company which has warehouses where they maintain the inventory for the merchants)
Process:
- Whenever a new order is placed on merchant's online store, the details of that order and the shipment label details that the shopper has paid for, are sent to ShipHero via Shopify ↔ ShipHero integration medium
- The agent responsible for that merchant's fulfilment queue will release that item from the warehouse to shopper's address
- Now let's say that the shopper didn't like the item he/she purchased and they want to return the item. THIS IS WHERE RETURN RABBIT ↔ SHIPHERO INTEGRATION COMES IN.
- The shopper will visit Return Rabbit Customer Portal and create a new Service Request for their order - the details of this SR will be relayed to ShipHero which enables them to see that a package with x number of specific items is inbound.
- Now, the shopper will ship the package to the address of the warehouse wherein the agent will inspect the package and the items and either mark the RMA as approved or rejected which enables Return Rabbit to automatically act on this SR further.
SCOPE: Return Rabbit & Shiphero only interact with each other in regards to return packages being shipped by the shoppers back to the merchants
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💡 Glossary
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- RMA (Return merchandise authorization) - equivalent to an Order Service / Service Request in Aspen
- Return Rabbit internal terms - SR [Service Request] is the same as OS [Order Service]
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💡 Description of Integration
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