Link to the configuration

Def. The number of days after the purchase of a product you allow the users to request a service (return or exchange) is called your service window.

When you first sign on with return rabbit, you provide your default service window.

Please note that the number of days you specify here doesn’t start from when the product was delivered but rather the order placed date.

Service Window configuration

In the configuration called Service Window, you will see your global service window specified during the onboarding.

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You can change your default service window from this screen by clicking on the edit icon. A modal will open up where your default service window can be changed. Any change will take effect immediately, and change the serviceability of the order services created henceforth. Please be careful while changing this as this configuration will directly affect your shoppers.

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Depending on requirements, you can also choose when to start the service window in the store.

There are two options in this case