Link to the configuration


Configure a list of automations and deductions that apply to a return request.



Add various automation rules based on price range, shipping events, and authorization for less manual intervention and a faster process. These rules are completely up to you and how you want to run your business. They will apply on a Return or Exchange item when the customers are making a service request

Adding a new rule (Automation):

Navigate to Configure > Return Management > Rules & Exceptions

To add a new rule, click on "Add new rule"

  1. Give your rule a name.

  1. Choose your entity, whether it applies on a return or an exchange item. You can choose both.

  1. Choose a parameter. At this moment, we only provide for "Item value lies between". If you wish to add a new parameter, please contact us at [email protected]

  1. Choose actions:

    Actions: Define what type of action this automation will provide.

Deductions & Waive-off:


Set the deduction and amount waive-off rules. These rules will impact shopper's total billed amount while placing exchange and return requests. Influence behavior by leveraging these additional fees.