Link to the configuration
Def.
Configure a list of automations and deductions that apply to a return request.
Automation:
Def.
Add various automation rules based on price range, shipping events, and authorization for less manual intervention and a faster process. These rules are completely up to you and how you want to run your business. They will apply on a Return or Exchange item when the customers are making a service request
Adding a new rule (Automation):
Navigate to Configure > Return Management > Rules & Exceptions
To add a new rule, click on "Add new rule"
- Give your rule a name.
![https://s3-us-west-2.amazonaws.com/secure.notion-static.com/740e4cce-9eb9-4d00-ade4-84a296403d3e/Screenshot_2021-08-09_at_3.39.59_PM.png](https://s3-us-west-2.amazonaws.com/secure.notion-static.com/740e4cce-9eb9-4d00-ade4-84a296403d3e/Screenshot_2021-08-09_at_3.39.59_PM.png)
- Choose your entity, whether it applies on a return or an exchange item. You can choose both.
![https://s3-us-west-2.amazonaws.com/secure.notion-static.com/6f9b9608-a26e-49dd-9951-aa4e9a3ff20a/Screenshot_2021-08-09_at_3.41.39_PM.png](https://s3-us-west-2.amazonaws.com/secure.notion-static.com/6f9b9608-a26e-49dd-9951-aa4e9a3ff20a/Screenshot_2021-08-09_at_3.41.39_PM.png)
- Choose a parameter. At this moment, we only provide for "Item value lies between". If you wish to add a new parameter, please contact us at [email protected]
![https://s3-us-west-2.amazonaws.com/secure.notion-static.com/6fd4c776-0a6a-46b9-9d41-8dddef79e1de/Screenshot_2021-08-09_at_3.42.13_PM.png](https://s3-us-west-2.amazonaws.com/secure.notion-static.com/6fd4c776-0a6a-46b9-9d41-8dddef79e1de/Screenshot_2021-08-09_at_3.42.13_PM.png)
-
Choose actions:
Actions: Define what type of action this automation will provide.
- Skip Admin Approval:
- You can skip admin approval on the basis of amount. Anything within the pre-specified range will be automatically approved at admin step
- You can also do admin approval on the basis of shipping events (usually if you're not using our warehouse interface).
- Request Qualification: This will supersede other rules and not generate the shopper's return label, until an admin approves this request. This would mean that for a order service to be actually created, it needs to be approved by an admin. This is generally used when shoppers select return reasons like
Defective item received
- merchants can review the images submitted by shopper & either approve or reject the request.
- Receive items Qualification: This is enabled by default for merchants which don't need our warehouse interface & don't have an external 3PL integration too. This will skip ReturnRabbit warehouse flow completely & as soon as a request is placed, the request will be pushed through to admin approval.
- Also see Skipping Warehouse Approval below
- Receive items at Delivered event:
- Mark the products received as soon as a delivered scan event is received. This automation skips the warehouse executive manually marking the product received, and as soon as a product gets delivered, it is sent directly to the warehouse processing queue.
- Also see Skipping Warehouse Approval below
- Received at First Scan Event:
- Mark the products received as soon as a In Transit scan event is received. This automation skips the warehouse executive manually marking the product received, and as soon as a product gets In Transit, it is sent directly to the warehouse processing queue.
- Also see Skipping Warehouse Approval below
- Skipping Warehouse Approval: This action skips the entire warehouse processing, and based on how you mark your items received, they will be auto-sent to Awaiting Admin's Approval.
- If you are automating requests at Receive Stage, we suggest that you also automate warehouse step, this will ensure that request is directly pushed through to Admin approval.
![https://s3-us-west-2.amazonaws.com/secure.notion-static.com/f28a5ab2-7cd4-4481-b8da-9257f62bb299/Screenshot_2021-08-09_at_3.44.43_PM.png](https://s3-us-west-2.amazonaws.com/secure.notion-static.com/f28a5ab2-7cd4-4481-b8da-9257f62bb299/Screenshot_2021-08-09_at_3.44.43_PM.png)
Deductions & Waive-off:
Def.
Set the deduction and amount waive-off rules. These rules will impact shopper's total billed amount while placing exchange and return requests. Influence behavior by leveraging these additional fees.
![https://s3-us-west-2.amazonaws.com/secure.notion-static.com/fbc969a4-a32c-4bd4-bcd7-9f0deb608e29/Screenshot_2021-08-09_at_3.35.44_PM.png](https://s3-us-west-2.amazonaws.com/secure.notion-static.com/fbc969a4-a32c-4bd4-bcd7-9f0deb608e29/Screenshot_2021-08-09_at_3.35.44_PM.png)