Link to the configuration

Def.

A refund method is the mode by which money is credited to customers returning/exchanging merchandise. Refund methods can be configured per your return policy.

What types of Refund Methods are available?

We currently have 2 Refund Methods:

1. Original Payment Method: Usually within seven days after the return is received.
2. Gift Card/Store Credit: The fastest option for customers. Added immediately to your account. This option is available to both Shopify and Shopify Plus users.

Turning a refund method on/off:

Navigate to Configure > Return Management > Refund Methods

Once there, you can turn a refund method on or off using the toggle.

Making a refund method default:

You can make a refund method default by turning the default toggle on or off by clicking on the edit icon on the refund method. The default refund method will be pre-selected for the shopper at the shopper portal.

Editing a refund method:

You can edit a refund method by clicking the edit button on its card. This will take you to the refund method’s configuration page, where you can modify the following settings