Link to the configuration

Def.

A refund method is the mode by which money is credited to customers returning/exchanging merchandise. Refund methods can be configured per your return policy.

What types of Refund Methods are available?

We currently have 2 Refund Methods:

• Original Payment Method: Refund the customer directly through their original payment method.
• Gift Card / Store Credit: Offer the refund in the form of store credit or a gift card, encouraging future purchases.

Enable/Disable Refund Method

Each refund method, whether it’s the Original Payment Method or Gift Card / Store Credit, can be individually activated or deactivated using a toggle switch. Only the methods that are currently enabled will be presented to customers during the return workflow.le.

Set as Default Refund Method

One refund method must be designated as the default. This method will be pre-selected on the customer-facing return interface, streamlining the process for most users. Customers still have the flexibility to choose a different available method if they prefer.

Editing a refund method:

You can edit a refund method by clicking the edit button on its card. This will take you to the refund method’s configuration page, where you can modify the following settings