This Privacy Policy was last updated on September 29, 2023.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. THIS POLICY DESCRIBES THE WAYS AUCTANE LLC (“ReturnRabbit”, “we”, “us”, “our”) OR OUR VENDORS COLLECT, PROTECT, USE AND STORE YOUR PERSONAL INFORMATION. YOU ACCEPT THIS PRIVACY POLICY BY USING OUR PRODUCTS AND SERVICES ON OUR WEBSITE OR THROUGH ANY OTHER MEANS (COLLECTIVELY THE “SERVICES”). IF YOU ARE ENTERING INTO THE PRIVACY POLICY ON BEHALF OF A COMPANY, BUSINESS OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND AFFILIATES TO THE PRIVACY POLICY, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE TO BE BOUND BY THE PRIVACY POLICY, YOU MAY NOT ACCESS OR USE THE SITE OR THE SERVICES.

We may amend this Privacy Policy at any time by posting a revised version on our website. We will attempt to give a reasonable notice period upon making any changes; however, unless otherwise stated, the revised version will be effective at the time we post it.

1. How ReturnRabbit collects your information

1.1 Information you give ReturnRabbit

If you open an account or use the ReturnRabbit Service, we may collect the following types of information:

• Personal information – first name and surname, username and password, email address, contact information, country of residence, job title, and other information you provide us when you create an account, sign-up to receive communications or materials from us, or otherwise submit a form to us and other similar information.
• Content and information that you submit when using ReturnRabbit; this information includes, for example, information you provide on the Sites, information you provide when you participate in any interactive features or surveys, and information you submit when filing a support ticket;
• Financial information – bank account numbers and/or credit card numbers that you link to your ReturnRabbit account or give us when you use the Services.
• Before permitting you to use the Services, we may require you to provide additional information, including but not limited to your date of birth, shipping address and other personal information.

We may use this information to verify your identity or other information you provide.

1.2 Information ReturnRabbit learns from your Use

When you visit the ReturnRabbit website or use the Services, we may collect information sent to us by your computer, mobile phone or any other device. This information may include:

Usage, viewing, logs, and other devices and technical data collected when you visit our sites as an end user, or open or reply to emails we send. This may include information such as your web request, Internet Protocol (“IP”) address, device identifiers, device information (such as OS type or browser type), cookies that may uniquely identify your browser or your account, referring / exit pages and URLs, interaction information (such as clickstream data), domain names, pages viewed, details of your purchases, and other similar technical data;

Location information about your use and interaction with our website, application or the Services, including location information either provided by a mobile device interacting with one of our sites or applications or associated with your IP address. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity that may affect the availability of the Services.

We may also collect information about you from any contact you have with any of our services or employees, such as, with our customer support team, in surveys, or through interactions with our affiliates.

1.3 Cookies and other tracking technologies

We use various technologies to collect and store information when you use the Services, and this may include sending one or more cookies or device identifiers. We also use these tracking technologies when you interact with the services we offer to our partners, such as advertising services or ReturnRabbit features that may appear on other sites and in any other manner that we deem necessary for our business purposes, such as:

• Site operations: Enabling features that are necessary for providing you the Services on our site, such as identifying you as being signed in, tracking content views, remembering your preferences, and the number of times you have been shown content.
• Analytics: Allowing us to understand how our Services are being used, track site performance, and make improvements.