The overview screen is the first screen you see when you log in to the Return Rabbit portal. This screen is intended to focus your attention on any outstanding actions that need to be taken. Let's take a quick look at what you can do with it.

Overview Screen

The different sections directing you to various actions are:

• Requests Awaiting Qualification
• Requests Awaiting Manual Approval
• Locked Requests
• Requests Aged 30+ Days
• Requests created with self-ship
• Requests Awaiting Warehouse Authorization
• Requests Awaiting Store Authorization

Let's take a look at each individual category.

Requests Awaiting Qualification:

All the requests that require qualification approval are housed here. These requests are not yet confirmed. If you qualify these requests, a shipping label and packing slip will be sent to the shopper and their request will be confirmed. A request might enter into qualification mode based on either the request reason that the shopper selected (if qualification is enabled) OR on the basis of rules you have set up in the automation rules section. To learn more about qualification rules, please read about them in the Automation Rules section here