Link to the configuration
Insights is the place where you can find insights on products, request reasons, and the returns and exchange metrics, even down to the product variant level.
The date range you select here will determine the numbers you see in the charts. The data shown will be from the orders placed within that date range, and the requests placed (refunds and exchanges) on these orders.
The insights section contains multiple charts.
This gives you the highest volume products in a given date range. The orders considered for this chart are placed within the date range you have selected. The refund and exchange metrics are also the ones placed on these orders.
This chart gives you the details of the most returned products. The returns include both refunds and exchanges, and you can see the breakdown of the individual refunds and exchanges.
This heat map shows you the products and what request reasons are most responsible for the returns. You can see 5 products at a time, from “Best selling products” or “Most returned products”.
The heat map shows you the request reasons and how many products were returned because of those.