Link to the configuration


Exchange recommendations refer to the rules that help you configure what products to recommend your shoppers when they are choosing whether they want to return or exchange their products. The products that are shown to the shoppers based on these rules will help nudge your shoppers towards exchanging rather than returning.

This is the first version of our Rabbit in the hat recommendation system. We'll keep adding more rules based on client's feedback.

In this release, you can choose to recommend specific products or you can define a rule with collections.

<aside> 💡 The exchange recommendation sets can be aligned with request reasons, so if you utilize different request reasons for different products, you can create product-specific recommendations.


Let's take a look at how these things are achieved.

To set up an exchange recommendation, navigate to :

Configure > Return Management >Exchanges > Exchange Recommendation

There, you will see a table of recommendation sets already created. If there are none, we will change that in a minute.

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To create a new recommendation set, click on Add Recommendation Set

You will be taken to a new page, where you will configure different parts of your recommendation set.

  1. Recommendation set name:

    This name will be used to refer to the recommendation set throughout the merchant portal.

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  1. Recommendation Rules:

    Recommendation rule is the rule that you choose to apply to the 5 recommended spaces on the shopper portal. You can choose either one rule that will apply on all 5 product spaces, or you can choose different rules for different spaces. You can choose from the following rules:

    <aside> 👉🏼 All the rules are based on the data of past 3 months.


    2.1. Setting up custom rules

    Once you have selected custom rules in the dropdown, you will see a box with a + sign on it. This represents your first recommendation space.

    Click on the + and it will take you to a new modal, where you can set the rule for space #1.

    From the drop-down, select a product or a collection that you want to appear in this space.

    For product:

    Select a product from your catalog.

    For collection:

    Select a product from the dropdown.

    You can then repeat this process for the other 4 spaces and configure the spaces.

    2.2. Setting up one recommendation rule.

    Select the rule you want to apply from the drop down.

    Select if you want to show out of stock products.

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