You can set up email alerts to help you and your team address any requests that need more immediate attention or intervention to make the customer experience better.

Alert Type:

There are three types of alert types that you can set up currently




The frequency for when the Email alerts are to be sent can be set up depending on your preference.

<aside> 💡 Note: You can only select one frequency across all the alerts.


Recipients :


Recipients can be set up depending on preferences and there is an option to have multiple recipients as well so alerts can be addressed as soon as possible