Video Guide:

There might be scenarios where the request can't be processed within ReturnRabbit, in such cases you can cancel the request on Aspen to avoid having requests just be stuck in awaiting approval state.

Even if you cancel a service request, be rest assured that you will not lose the data for that request or the reason due to which the request was cancelled.

Some of the scenarios where you might need to cancel a service request are:

  1. Shopper disputed the transaction at payment gateway
  2. Refund has already been issued from Shopify directly