Link to the configuration

Def.

Configure settings that will automate aspects of processing flow so that you can offer your shoppers a fast turnaround with minimal work from your side.

EXPLAINING AUTOMATION RULES

The rules can be used to skip automation or automate based on some event for a different set of configurations. You can set rules to act based on:

• Whether the request type is return or exchange?
• Apply to All Products or Products in a specific price range

EXPLANATION OF THE ACTIONS:

ADMIN RULES

• Request Qualification: Using this rule, you can approve or deny the creation of the service request in the first place. The request will only be created if it qualifies as per your standards.
  • Example use case: You can choose to manually approve requests for products above $1000 if the shopper chooses to return. The request will show up in your Qualification Queue, and if you approve, only then the shopper will be given the shipping label or go ahead to send the item back.
• Approve at Admin On Delivered Event: Using this rule, you can set the system such that as soon as the products have been delivered to the warehouse (as soon as we get the delivered event from the carrier), the refund or exchange requests will be auto-approved.
• Approve at Admin On First Scan Event: Using this rule, you can set the system such that as soon as the products have been scanned at the carrier’s pick-up point, the refund or exchange requests will be auto-approved.

CONFIGURING AUTOMATION RULES

To configure the automation rules, navigate to:

Configure > Return Management > Automation Rules